We have recently introduced a new module on till security through our Garden Retail Online Workshops (GROW) e-Learning platform.
The new ‘Till Security’ module will help our members prevent losses at the tills.
Delighted to be offering this module
Antony Snow, our Instructional Designer for GROW, says: “We’re delighted to be offering this new Till Security module for our members. Each year, retailers throughout the UK lose significant sums of money, and therefore profit, from theft or by becoming the victim of a scam or other fraudulent activity, so this course will help our member garden centres and their staff to prevent losses at the tills.”
GCA GROW
Our GROW modules cover a range of valuable topics to help employees gain knowledge and confidence in products and services to provide customers with the best advice.
The new module is available immediately to existing subscribers and the GROW e-Learning facility is available to GCA member garden centres, as well as to Horticultural Trades Association (HTA) garden centre members too.
Always looking to improve
We are always looking ahead to improve GROW, which is one of our most vital services we provide for our GCA members. This recent addition has been carefully put together by Antony to complement our existing offering.
Bringing education and training to employees
Many of our members have commented on how effective our service has been to bring education and training to employees, which improves their knowledge to assist others in the workplace, whether colleagues or customers.
Available 24/7
It’s available 24/7, so garden centre staff can update their expertise when it’s suitable for them. It’s a cost-effective way of delivering training and personal developments too, which, in turn, benefits customers’ experiences when visiting a garden centre and this is good for everyone.
History of GROW
GROW started as an initial idea, thought up during a strategy meeting of the GCA’s executive committee, to bring education and training tailored to individuals employed in the garden centre industry. It is a self-funding and non-profit making facility with any surpluses being reinvested into the ongoing development and improvement of GCA GROW. Currently there are 105 modules and more than 12,000 users throughout the UK.
GROW modules
The 105 modules include a wide range of topics that cover horticulture, customer service, food safety, regulated sales and health and safety.
The accredited food safety and health and safety topics are categorised as either level one or two.
All the modules have been written by experts in their field and are designed to apply to a garden centre environment, with the content for the horticultural modules drawing on the vast experience of members within the GCA.
Interested in signing up?
Garden centres interested in signing up to GROW can enquire online at www.gca.org.uk/gca-grow-information or contact grow@gca.org.uk for further information.